ABOUT
SIDEKICK

HOW WE DO IT

CONTINUAL IMPROVEMENT

We break every complex Facilities Management challenge into small manageable tasks and look to
continuously improve on each and every one so  our clients can experience the large scale aggregate affects. Our monthly six-stage innovation flywheel guarantees continual improvement.

STEP 1: EMPATHIZE

Sidekick utilises feedback in Step 6 (across all service data: Finance, Quality, Health & Safety and ESG) to generate the next cycle of your marginal gains.

STEP 2: DEFINE

We identify and decipher issues and/or opportunities to improve, and agree a timeline for change.

STEP 3: INNOVATE

We will draw upon the full Sidekick Operations and Customer Experience teams, and supply chain partners, to Hothouse solutions; both innovative ‘small steps’ iterations and ‘big leaps’ ideas.

STEP 4: PROTOYPE

Sidekick will design and present the solve, implementation plan and financial model to you, the customer, before signing off any changes.

STEP 5: ACTION

One, or a combination of, our Labour, Reactive, Account Management and ESG teams will spring into action. We will set KPIs across the continual feedback loop, or appropriate data source.

STEP 6: REPORT

The Sidekick Soft Services Tracker (SSST) captures all data across service delivery on the contract; this report is input into the next innovation cycle following the client meeting to analyse and track improvements across your data.

SUCCESS
STORIES

SAFRAN

Sidekick was challenged to amplify the working environment by elevating hygiene levels, consolidating the supply chain, whilst using data to next level the ESG performance on site and to create financial efficiency. Read more…

KITT OFFICES

We were given the sole responsibility of facilitating everything: from complete building refurbishment, to the coordination of site occupation. Read more…

 

FORA

Off the back of 5 years of new openings and continual contract refinements the UK’s No. 1 Flex Workspace brand has awarded us the long term contract. Read more…

ROBERT WALTERS

With 500 recruiters busy successfully matching talent with jobs, RW needs work places for its staff that are the most efficient and enjoyable in the recruitment category. Read more…

 

Find out more

BUILD YOUR CONTRACT

At Sidekick, everything we do is designed to make life more straightforward for you. Same goes for the way we establish your needs and wants through our Contract Builder requirements system. Maybe there’s something you didn’t think you needed or, equally, some things you don’t need with your existing accounts? Regardless, the sooner you get started, the sooner we can get to work on the way you work.

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