CONTINUAL IMPROVEMENT
We break every complex Facilities Management challenge into small manageable tasks and look to
continuously improve on each and every one so our clients can experience the large scale aggregate affects. Our monthly six-stage innovation flywheel guarantees continual improvement.
STEP 1: EMPATHIZE
Sidekick utilises feedback in Step 6 (across all service data: Finance, Quality, Health & Safety and ESG) to generate the next cycle of your marginal gains.
STEP 2: DEFINE
We identify and decipher issues and/or opportunities to improve, and agree a timeline for change.
STEP 3: INNOVATE
We will draw upon the full Sidekick Operations and Customer Experience teams, and supply chain partners, to Hothouse solutions; both innovative ‘small steps’ iterations and ‘big leaps’ ideas.
STEP 4: PROTOYPE
Sidekick will design and present the solve, implementation plan and financial model to you, the customer, before signing off any changes.
STEP 5: ACTION
One, or a combination of, our Labour, Reactive, Account Management and ESG teams will spring into action. We will set KPIs across the continual feedback loop, or appropriate data source.
STEP 6: REPORT
The Sidekick Soft Services Tracker (SSST) captures all data across service delivery on the contract; this report is input into the next innovation cycle following the client meeting to analyse and track improvements across your data.