Our people are our business, and they know it because we show them with the ‘How to be a Sidekick’ training programme.
- With monthly employee awards,
- by promoting from within,
- by making their travel easy,
- by celebrating birthdays,
- by grouping hours to give staff the longest possible shifts,
- with quarterly director sit downs,
- by conducting bi-annual staff feedback questionnaires on how to improve their work life,
- and by continually investing in their development.
In 2018 this has resulted in;
- 0 cleaning escalations
- 6 internal promotions
- 91% staff retention rates
- 92% of our people say they like working at Sidekick
- 87% of staff express interest in last minute shift opportunities
- The issuance of 12 client led Super Sidekick awards
- Sidekick growing by 250%
I am so grateful for everything Sidekick have done for me. I joined as a cleaner, and progressed quickly to become a housekeeper. Having won two Super Sidekick awards, I was brought into the office to further develop my understanding of how the service feeds into accounts and payroll, before going back to the Amazon account to supervise. After 6 months Peter and Angela brought me back to the office to learn the supplier management process and client reporting suites. Now I fully understand what we provide I have taken full control of the management of the River Island Account. Most importantly i've always felt there was a plan for me. Oh, and they also helped me with my deposit for my flat!
Tereza Turkova
Contract Manager River Island
January 25, 2017
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